Online Order Info
Do you offer local pickup?
Yes- select local pick up at checkout and you will receive a ready for pick up notice when your order is complete. Orders are usually ready for the same day or the next business day. **Please monitor your spam folder in case your notifications filter there.
Algoma phone number: (807) 286-2226
Westfort phone number: (807) 285-2444
Where is your pickup location?
***Be sure to check your order confirmation/ ready for pickup notice for which location your order is to be picked up from.***
Algoma shop: 274 Algoma St South- Thunder Bay, ON.
Westfort shop: 110 Frederica St West- Thunder Bay, ON.
Pickup hours: WE ALWAYS RECOMMEND CHECKING OUR FACEBOOK OR INSTAGRAM STORY PRIOR TO ARRIVAL TO CONFIRM THAT WE HAVE NOT MODIFIED OUR HOURS FOR THAT DAY. THANK YOU!
274 Algoma Street S:
Sunday: Closed
Monday: 10:00am - 6:00pm
Tuesday: 11:00am – 7:00pm
Wednesday: 11:00am – 7:00pm
Thursday: 10:00am – 6:00pm
Friday: 10:00am – 6:00pm
Saturday: 9:00am – 4:00pm
110 Frederica Street W.
Sunday: Closed
Monday: Closed
Tuesday: 11:00am – 7:00pm
Wednesday: 11:00am – 7:00pm
Thursday: 10:00am – 6:00pm
Friday: 10:00am – 6:00pm
Saturday: 9:00am – 3:00pm
Can I choose which location to pick up my order from?
Yes you can- BUT only if both shops have all the items in your cart in stock. If you are only shown one pickup location option at checkout, it is because the items in your cart are only in stock at the one location.
When I choose pickup, it says "Your order isn't available for pickup. Enter a shipping address." Why?
This prompt means that the items in your cart are not in stock at both locations. For example, you have 1 pink sugar lotion and 1 froot loops scrub in your cart. The pink sugar lotion is only in stock at the Algoma shop and the froot loops scrub is only in stock at the Westfort shop. Shopify does not automatically divide orders into two separate pickups. You have 2 options:
If this error prompt occurs, under the Shipping page you can use the code 2PICKUPSTBAY to dismiss shipping fees. Please note that by entering this code, you will be responsible for completing 2 pickups, 1 from each of our Thunder Bay locations.
Sorry for any inconvenience this causes!
Do you offer local delivery?
At this time, we are not offering local delivery.
Can I cancel an order after it has been placed?
Any orders canceled after they have been placed will be subject to a 10% restocking fee which will be deducted from your refund. This policy is in place because Shopify charges this fee to online shop owners when orders are canceled and as a small business we must recoup the fee. Depending on the order, we reserve the right to treat select orders as final sale / cannot be canceled. Thank you for your understanding.
Do you accept returns or exchanges?
Due to the nature of our products, all purchases are final sale. If you have any questions regarding your order, please don't hesitate to reach out!