Online Order Info

Do you offer local pickup?

Yes- select local pick up at checkout and you will receive a ready for pick up notice when your order is complete. Orders are usually ready for the same day or the next business day. **Please monitor your spam folder in case your notifications filter there.

Thunder Centre Location Phone Number: (807) 286-2226

 

Where is your pickup location?

Thundercentre: 379 Main St, Unit #C2, Thunder Bay, ON, P7B5L6

 

Pickup hours: WE ALWAYS RECOMMEND CHECKING OUR FACEBOOK OR INSTAGRAM STORY PRIOR TO ARRIVAL TO CONFIRM THAT WE HAVE NOT MODIFIED OUR HOURS FOR THAT DAY. THANK YOU!

Thundercentre Hours:

Sunday:         Closed
Monday:        10:00am - 6:00pm
Tuesday:        11:00am – 7:00pm
Wednesday:   11:00am – 7:00pm
Thursday:       10:00am – 6:00pm
Friday:            10:00am – 6:00pm
Saturday:        10:00am – 4:00pm

 

 

When I choose pickup, it says "Your order isn't available for pickup. Enter a shipping address." Why?

This prompt means that the items in your cart are not in stock.

Sorry for any inconvenience this causes!

Do you offer local delivery?

At this time, we are not offering local delivery.

Can I cancel an order after it has been placed?

Any orders canceled after they have been placed will be subject to a 10% restocking fee which will be deducted from your refund. This policy is in place because Shopify charges this fee to online shop owners when orders are canceled and as a small business we must recoup the fee. Depending on the order, we reserve the right to treat select orders as final sale / cannot be canceled. Thank you for your understanding. 

Do you accept returns or exchanges?

Due to the nature of our products, all purchases are final sale. If you have any questions regarding your order, please don't hesitate to reach out!