Online Order Info

Do you offer local pickup?

Yes- all orders placed online for local pickup will be available for curbside pickup. When you arrive, call the shop and your order will be placed in the basket in front of the door. Orders are ready for the same day or the next business day.

Algoma phone number: (807) 286-2226

Westfort phone number: (807) 285-2444

Where is your pickup location?

***Be sure to check your order confirmation/ ready for pickup notice for which location your order is to be picked up from.***

Algoma shop: 274 Algoma St South- Thunder Bay, ON.

Westfort shop: 110 Frederica St West- Thunder Bay, ON.

Pickup hours: 

274 Algoma Street S:

Sunday:         Closed
Monday:        Closed
Tuesday:        11:00am – 7:00pm
Wednesday:   11:00am – 7:00pm
Thursday:       10:00am – 6:00pm
Friday:            10:00am – 6:00pm
Saturday:        10:00am – 5:00pm

110 Frederica Street W.

Sunday:         Closed
Monday:        10:00am – 6:00pm
Tuesday:       11:00am – 7:00pm
Wednesday:  11:00am – 7:00pm
Thursday:      10:00am – 6:00pm
Friday:           10:00am – 6:00pm
Saturday:       10:00am – 5:00pm

Can I choose which location to pick up my order from?

Yes you can- BUT only if both shops have all the items in your cart in stock. If you are only shown one pickup location option at checkout, it is because the items in your cart are only in stock at the one location. 

When I choose pickup, it says "Your order isn't available for pickup. Enter a shipping address." Why?

This prompt means that the items in your cart are not in stock at both locations. For example, you have 1 pink sugar lotion and 1 froot loops scrub in your cart. The pink sugar lotion is only in stock at the Algoma shop and the froot loops scrub is only in stock at the Westfort shop. Shopify does not automatically divide orders into two separate pickups. You have 2 options:

If this error prompt occurs, under the Shipping page you can use the code 2PICKUPSTBAY to dismiss shipping fees. Please note that by entering this code, you will be responsible for completing 2 pickups, 1 from each of our Thunder Bay locations.

Sorry for any inconvenience this causes!

Do you offer local delivery?

Yes, we are now offering local delivery until the end of the holiday shopping season. At checkout, you can choose local delivery if your address falls within our local delivery radius in Thunder Bay, ON. 

Can I cancel an order after it has been placed?

Any orders canceled after they have been placed will be subject to a 10% restocking fee which will be deducted from your refund. This policy is in place because Shopify charges this fee to online shop owners when orders are canceled and as a small business we must recoup the fee.